Promax IT Solutions Ltd value your privacy and want to be clear about the data we collect, how we use it, and your rights to control that information. That is why we have created this Privacy Statement. 

We have created this statement to reflect the high standards established by the General Data Protection Regulation (GDPR) which is a set of laws passed in the European Union in relation to the use and handling of personal data. 

We respect your personal data, will never sell it to third parties, or misuse your data. We also ensure that your data is securely stored in a compliant manner. We have also tried to simplify the language in this policy and remove jargon, to make our privacy statement easier to read and understand. 

What is the purpose of a Privacy Statement? 

This privacy statement explains how Promax IT Solutions Ltd looks after your personal data in connection with our services and products and in accordance with applicable legislation intended to protect your personal data, including the General Data Protection Regulation. We also explain to you what your rights are. 

By providing your personal data you acknowledge that we will only use it in accordance with this Privacy Statement. 

Where we refer to “Promax IT Solutions” or “we”, we mean Promax IT Solutions Ltd providing IT products or services to our customers and/or other businesses. 

This statement applies where Promax IT Solutions act as the Data Controller, which is where we are responsible for deciding how we hold and use your personal data. 

It is important that you read this statement together with any other privacy notice we may provide on specific occasions, so you are aware of how and why we are using your personal data. 

How we collect your personal data? 

We may collect Personal Data from you in a number of ways, depending on the product, service or event. 

Information you provide us: 

You may choose to provide us with your Personal Data by but not limited to, one of the following methods: 

• Submitting a form through the website 
• Corresponding with us by phone, email, letter or other means of communication 
• In discussion with one of our representatives 
• By participating in feedback or surveys or by providing your contact details offline 

Information we collect about you:  

• We may automatically collect technical information such as IP address if you use our website. 

Information we receive from other sources:  

• We may receive information from public sources, such as Companies House We may receive information from third parties such as credit reference agencies, marketing agencies etc 

Please note, calls may be recorded in order to monitor the quality of our service and for training purposes. 

Your Privacy and Cookies 

We use cookies on our websites to make your experience as informative, personal, and user friendly as possible. The use of cookies helps us to achieve that.

To learn more about about our Cookie Policy please click here, where you can learn how to update or restrict your cookie preferences.

Changes to this Privacy Statement 

We reserve the right to update this Privacy Statement at any time. We may notify you in other ways from time to time about the processing of your Personal Data. You should check our website at https://Promaxit.co.uk  periodically to view the most up to date Privacy Statement. 

What is GDPR? 

The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter restrictions on the use of personal data. 

What personal data does Promax IT Solutions collect? 

Personal data means any information about an individual from which that person can be identified. 

In order for Promax IT Solutions to provide our products, services and events, depending on which you select, we may collect the following types of Personal Data: 

• – Name 
• – Job title 
• – Phone number(s) 
• – Email address(es) 
• – IP address(es) 
• – Data provided by cookies and other similar technologies 

Why do we need your information? 

Promax IT Solutions uses data to provide you with the best experience from the products, services and events that we offer, which includes using data to improve and personalise your experiences. 

We also use your Personal Data to communicate with you, for example, informing you about any new products or services available, security, updates on any open engagements with Promax IT Solutions, events and other types of updates. 

How do we ensure the security of personal data? 

We have put in place appropriate security measures through technology and internal processes to prevent your personal data from being accidently lost, used or accessed in an unauthorised way. We also limit access to your personal data to employees of Promax IT Solutions who have a business need to access or use your information. 

Do Promax IT Solutions sell or share personal data with third parties? 

Promax IT Solutions does not, by default, sell or share your Personal Data with third parties. Where there are exceptions to this, you will be clearly notified and we will request your explicit consent to do so. 

We may process and share your Personal Data that we hold about you without your knowledge or consent where this is required or permitted by law. 

Transferring information outside of the European Economic Area (EEA) 

Promax IT Solutions does not typically transfer your Personal Data outside of the EEA. However, on a limited basis, we may transfer your Personal Data we collect, in connection with a contracted service to a country outside of the EEA. 

We take your security of your Personal Data very seriously and always ensure that the appropriate safeguards are in place to protect your Personal Data and fundamental freedoms. 

Your rights in connection with your personal data 

You can ask us to do certain things with your Personal Data, such as provide a copy of it, correct it or even delete it. There may be occasions where we cannot comply with a request and we will tell you if this is the case and outline our reasons. This will usually be for legal or regulatory reasons. 

Under certain circumstances you have the right to 

Request access to your Personal Data 

This is also known as a Subject Access Request. This enables you to confirm whether we hold and process your Personal Data and receive a copy of the Personal Data we are processing and certain information about how we use your Personal Data. 

Request correction of the Personal Data we hold about you 

This enables you to have any incomplete or inaccurate information we hold about you updated. 

Request the removal of your Personal Data 

This is also known as the right to erasure. You can ask us to delete or remove your Personal Data where the processing is no longer necessary, or where you have withdrawn consent, or the processing is unlawful. However, in some cases if we have another legal basis or legitimate interest for processing your Personal Data, we may not be able to comply. 

Object to the processing of your Personal Data 

You have the right to object to us processing your Personal Data where we are doing so: 

• Based on our legitimate interest 
• For direct marketing purposes 

Please note that by exercising this right, it is possible that Promax IT Solutions will no longer be able to continue to provide its products or services, or administer its contact with you. 

Request the transfer of your Personal Data to another party 

In certain circumstances, you may ask us to transfer your Personal Data to a third party. 

It is important that the Personal Data that we hold about you is accurate and current. Please keep us informed if your Personal Data changes. 

How long do we keep personal data for?  

Promax IT Solutions will retain your Personal Data for as long as necessary to provide products, services, events and other updates to fulfil transactions you have requested, or for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing our agreements.